DENVER – As a small Native-owned business competing against the giants in the office products industry, CADDO Solutions has experienced considerable growth in spite of the economic recession. While businesses (large and small) are cutting costs by cutting people or simply shutting the doors, CADDO Solutions needs all the employees they currently have to manage their growing market share. But, why are they growing and how are they doing it?

“It’s simple,” said Don Kelin, president and CEO, “we give the customer what they want, when they want it, where they want it and at a competitive price.” Sounds simple, but behind the simplicity, CADDO has developed a comprehensive total procurement solution that has customers taking a second look, in particular tribal nations and tribally owned enterprises.

There is a phenomenon in Indian country as it relates to office products, and that is the majority of tribes and casinos purchase their office products from one of the big box stores. Why is that a phenomenon? Because common sense would tell you that these phrases, “Buy Indian,” “Buy Native,” “N2N” (Native to Native) and others actually mean just that, but it doesn’t. And yet, CADDO Solutions is making an impact and the big guys are becoming an endangered species.

“Customer loyalty is out the window,” Kelin said. “Buyers now are looking for the best deals.” CADDO’s value proposition provides the customers with deals. Delivering on price, service and technology is the driving force behind CADDO’s success.

CADDO offers more than 25,000 products delivered to any location within 24 – 48 hours (which can be a challenge in Indian country), and the company gives customers a high level of service far surpassing its competitors.

The company has developed a technology-advanced e-procurement system, CADDOCentral+, which has everything a tribal purchasing and accounting department can dream of in terms of budgets, tracking of 638 federal program’s spending, departmental and user spending, custom invoicing, returns online, order history per user/department and multiple approval levels.

“During these tough economic times customers are taking a second look at what smaller companies can provide, in particular CADDO Solutions,” said Dee St. Cyr, director of corporate development. “And they like what they’re seeing. It’s not about how big you are anymore it’s about how fast, how competitive and how good. ‘Buy Indian’ is not only the right thing to do, it’s the smart thing to do.”